Hot Tub Opening

Remove winter cover cap, clean and store away (when applicable)
Unlock and remove side panels of the hot tub
Install equipment; pump, filters, blower etc. (when applicable)
Reconnect fittings on the spa pack / motherboard
Fill the tub to the required level
Turn GFCI on
Ensure tub is running smoothly
Inspect tub and equipment for leaks
- If leaking, the service technician will make note of this on their work order. We will then contact you with a quote on repair options. You should be also receiving a ‘door knocker’ on your front door noting this and what your next steps should be (if any)
Test the water on-site or bring a water sample to the store and email you the results.

Gather equipment and place it near the tub — somewhere visible
Ensure outdoor hose bib is turned on
If you have a place to store your winter cover cap, inform store staff prior to service date
Ensure we have access to the backyard, with no dogs running around. We don’t want them getting out!
- We are happy to accommodate specific access requirements. Please, just tell us at the time of your booking.
Lastly, ensure there is a power outlet we can access, close to the tub.